The consumer may use Consumer Dispute Resolution Entity and have recourse to an Alternative Resolution Entity for Consumer Disputes.

 

See the list of entities here:https://www.consumidor.gov.pt/parceiros/sistema-de-defesa-do-consumidor/entidades-de-resolucao-alternativa-de-litigios-de-consumo/ral-mapa-e-lista-de-entidades.aspx

 

More information on Consumer Portal www.consumidor.gov.pt